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			Customer service excellence : a concise guide for librarians Darlene E. Weingand by Weingand, Darlene E Material type: Text Language: English Publication details: American Library Association ; Chicago ; 1997; 1997 Availability: Items available for loan: المكتبة الرئيسية (1)Location, call number: الطابق الثاني ب Z711.W434 1997. Place hold Add to cart (remove)
			Human development : competencies for the twenty - first century : papers from the IFLA CPERT Third International Conference on Continuing Professional Education for the Library and Information Professions edited by Patricia Layzell Ward and Darlene E. Weingand by Ward, Patricia Layzell Weingand, Darlene E International Federation of Library Associations and Institutions . Continuing Professional Education Round Table International Conference on Continuing Professional Education for the Library and Information Professions Copenhagen , Denmark 1997 3rd Series: IFLA publications \| . 80,81 Material type: Text Language: English Publication details: K.G. Saur ; Munchen ; 1997; 1997 Availability: Items available for loan: المكتبة الرئيسية (1)Location, call number: الطابق الثاني ب Z668.I547 1997. Place hold Add to cart (remove)

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