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			The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo , Brasil , August 18-20 , 2004 O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas : Reuniao Satelite Sao Paulo , Brasil , August 18-20 , 2004 L'usager virtuel : un nouveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services d'information : colloque satellite Sao Paulo, Brasil, August 18-20, 2004 El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca : reunion satelite Sao Paulo, Brasil, August 18-20, 2004 Virtual costumer [customer] : a new paradigm for improving costumer [customer] relations in libraries and information services edited by Sueli Mara Soares Pinto Ferreira and Rejean Savard by Ferreira, Sueli Mara Soares Pinto Savard, Rejean , 1950- IFLA Satellite Meeting Sao Paulo , Barasil 2004 Series: IFLA publications \| . 117 Material type: Text Language: English Publication details: Saur ; Munchen ; 2005 Availability: Items available for loan: المكتبة الرئيسية (1)Location, call number: الطابق الثاني ب Z716.3.I385 2004. Place hold Add to cart (remove)

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