TY - BOOK AU - Barrouk, Maher ED - Birzeit University - Thesis (M.A.) (Business Administration) (2006) TI - Assessing awareness & level of understanding of TQM success factors : benchmarking critical factors for TQM in Jawwal AV - HD62.15.B37 2006 PY - 2006/// KW - Total quality management - Palestine - Case studies KW - Benchmarking (Management) - Palestine - Case studies KW - Cellular telephone services industry - Management - Case studies KW - Cellular telephone services industry - Palestine - Case studies KW - HD N1 - January ، 2006; Additional abstract in Arabic; Thesis (M.A.) (Business Administration) - Birzeit University، 2006; Includes bibliographical references (leaves 105-113); Thesis and computer disk are available in Reference Office (Main Floor) UR - http://library.birzeit.edu/librarya/bzu-ths/download.php?cn=HD62.15.B37%202006&ftype=c&fname=thesis_10.pdf&src=0 ER -