TY  - BOOK
AU  - Comfort, Jeremy
TI  - Effective telephoning
AV  - HF5541.T4C6 1996 
PB  - Oxford University Press
KW  - Telephone in business
KW  - English language - Business English
KW  - Telephone etiquette
KW  - HF
N1  - Accompanied by 1 teacher`s book
ER  -