Gerald, Johoda Braunagel, Judith Schiek The librarian and reference queries : a systematic approach Gerald Jahoda , Judith Schiek Braunagel - Academic Press New York 1980 1980 - xii , 175 p. : ill. , charts ; 23 cm. - Library and information science . Includes indexes Subjects--Topical Terms: Reference services (Libraries)--Z LC Class. No.: Z711.J34