TY  - BOOK
AU  - Drew, Paul
AU  - Heritage, John
TI  - Talk at work : interaction in institutional settings
SN  - 0521376335
AV  - P95.T28 1992 
PB  - Cambridge University Press
KW  - Oral communication
KW  - Interpersonal relations
KW  - Social interaction
KW  - Sociolinguistics
KW  - P
N1  - Includes bibliographical references (p. 549-571) and indexes
ER  -