TY  - BOOK
AU  - Van der Merwe, Sandra
TI  - From tin soldiers to Russian dolls : creating added value through services
SN  - 0750618817
AV  - HF5415.5.V36 1994 
PB  - Butterworth-Heinemann
KW  - Manufactures
KW  - Value added
KW  - HF
N1  - Bibliography : p. [225]-266; Includes index
ER  -