TY  - BOOK
AU  - Zairi, Mohamed
AU  - Baidoun, Samir
ED  - Bradford University . School of Management
TI  - Understanding the essentials of total quality management : a best practice approach
AV  - HD62.15.Z35 2003 
PB  - Bradford University , School of Management
KW  - Total quality management
KW  - HD
N1  - "January 2003"; Bibliography : pt.1 : p. 20-25 ; pt.2 : p. 23-29
N2  - Management; Planning systems; Japan; USA; Europe; Case studies; Self-assessment; Customers; Total quality management
ER  -