Understanding the essentials of total quality management : a best practice approach
- Bradford University , School of Management Bradford 2003
- 2 pts. ; 30 cm.
- Working paper series nos. 03/03 , 03/05 .
"January 2003" Bibliography : pt.1 : p. 20-25 ; pt.2 : p. 23-29
Management Planning systems Japan USA Europe Case studies Self-assessment Customers Total quality management