Weingand, Darlene E. <br/><br/>
Customer service excellence : a concise guide for librarians 
Darlene E. Weingand 
 -  American Library Association Chicago  1997  1997 
 - xii , 136 p. : ill. ; 23 cm. 
<br/><br/> Bibliography : p.125-129  Includes index 
<br/><br/><label>ISBN: </label>0838906893 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries and readers - United States--Z
<br/><br/><label>LC Class. No.: </label>Z711.W434 1997