TY  - BOOK
AU  - Locker, Kitty O.
AU  - Kaczmarek, Stephen Kyo
TI  - Business communication : building critical skills
SN  - 0072562196
AV  - HF5718.L63 2004 
PB  - McGraw-Hill/Irwin
KW  - Business communication
KW  - Business Communication - Study and teaching
KW  - Business writing
KW  - HF
N1  - Includes bibliographical references (p. 617-623) and index
ER  -