Shaffer, James C. The leadership solution Jim Shaffer - McGraw-Hill New York 2000 c2000 - xxii , 307 p. : ill. ; 24 cm. Includes bibliographical references (p. 295) and index ISBN: 0070790639 Subjects--Topical Terms: LeadershipCommunication in management--HD LC Class. No.: HD57.7.S53 2000