From tin soldiers to Russian dolls : creating added value through services Sandra Vandermerwe
Material type:
TextLanguage: English Publication details: Butterworth-Heinemann; Oxford; 1994; 1994Edition: pbk. edDescription: xii , 280 p. : ill. ; 23 cmISBN: - 0750618817
- HF5415.5.V36 1994
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المكتبة الرئيسية الطابق الثالث أ | HF5415.5.V36 1994 (Browse shelf(Opens below)) | 1 | Available | E77525 c.1. |
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| HF5415.5.T46 2000 The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first | HF5415.5.T56 2011 Customer service : career success through customer loyalty | HF5415.5.V3412 2018 العلاقات الرقمية مع الإنسان | HF5415.5.V36 1994 From tin soldiers to Russian dolls : creating added value through services | HF5415.5.W582 1997 Consumer services and economic development | HF5415.55.B376 2010 Relationship marketing : a consumer experience approach | HF5415.55.B376 2010 Relationship marketing : a consumer experience approach |
Bibliography : p. [225]-266
Includes index
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