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Customer service excellence : a concise guide for librarians Darlene E. Weingand

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Material type: Text

TextLanguage: English Publication details: American Library Association; Chicago; 1997; 1997Description: xii , 136 p. : ill. ; 23 cmISBN:

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Item type	Current library	Call number	Copy number	Status	Date due	Barcode
PRINT	المكتبة الرئيسية الطابق الثاني ب	Z711.W434 1997 (Browse shelf(Opens below))	1	Available		E76122 c.1.

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Previous	Z711.R67 2002 Conducting the reference interview : a how-to-do-it manual for librarians	Z711.S47 1990 Serials and reference services	Z711.T48 The effective reference librarian	Z711.W434 1997 Customer service excellence : a concise guide for librarians	Z711.2.A54 Studying the community ; a basis for planning library adult education services Library adult education services	Z711.2.B7 1965 Books , libraries and you ; a handbook on the use reference books and the reference resources of the library	Z711.2.B75 1982 Planning the library instruction program /	Next

Bibliography : p.125-129

Includes index

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