Service management and marketing : managing the moments of truth inservice competition Christian Gronroos
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 002946398x
- HD9980.5.G776 1990
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Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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المكتبة الرئيسية الطابق الثالث أ | HD9980.5.G776 1990 (Browse shelf(Opens below)) | 1 | Available | E78479 c.1. |
Bibliography : p. [277]-291
Includes index
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