Customer service : skills and concepts for success (Record no. 179396)

MARC details
000 -LEADER
fixed length control field 00795cam a22002891 4500
040 ## - CATALOGING SOURCE
Language of cataloging English
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0078226333
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5.L83 2002
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Lucas, Robert W.
245 ## - TITLE STATEMENT
Title Customer service : skills and concepts for success
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc. Glencoe/McGraw-Hill
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2002
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. c2002
270 ## - ADDRESS
Country United States
245 ## - TITLE STATEMENT
Statement of responsibility, etc. [Robert W. Lucas]
300 ## - PHYSICAL DESCRIPTION
Extent vii , 532 p. : col. ill. ; 28 cm.
500 ## - GENERAL NOTE
General note Author information from cover
500 ## - GENERAL NOTE
General note Includes bibliographical references (p. 517-519) and index
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services - Management
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
General subdivision HF
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type PRINT
970 ## -
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-- Mohamad Barham
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-- Mohamad Barham
Holdings
Withdrawn status Lost status Damaged status Catalog status Home library Current library Shelving location Date acquired Purchase price / Estimate unit cost Inventory number ACQ TYPE Total Checkouts Full call number Barcode Date last seen Copy number, for the same item same call number Price effective from Koha item type
Exist Exist Not damaged COMPLETE المكتبة الرئيسية المكتبة الرئيسية الطابق الثالث أ 06/13/2009 35.00 E92376 FREE   HF5415.5.L83 2002 0000072088 03/03/2021 1 03/03/2021 PRINT