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CRM fundamentals

Kostojohn, Scott Johnson, Mathew Paulen, Brian

CRM fundamentals Scott Kostojohn, Mathew Johnson, Brian Paulen - Apress New York 2011 c2011 - xiii, 232 p. : ill. ; 24 cm.

Includes index

ISBN: 9781430235903

Subjects--Topical Terms:
Customer relations - Management--HF

LC Class. No.: HF5415.55.K67 2011

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