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Service management : principles and practices

Bleuel, William H. Patton, Joseph D.

Service management : principles and practices William H. Bleuel and Joseph D. Patton, Jr. - Instrument Society of America Pittsburgh 1978 c1978 - xv, 265 p. :ill. ;25 cm.

Bibliography: p. 253-260

ISBN: 87664373x

Subjects--Topical Terms:
Customer service - Management
Instrument industry - Management--HF

LC Class. No.: HF5415.5.B55

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